Terms of Service

1. About these terms

These Terms of Service apply to your use of wisteriahomecare.com.au and to any home care services you engage from Wisteria Home Care. By using this site or engaging our services, you agree to these terms.

2. Our services

Wisteria Home Care provides personal care, clinical nursing, specialised support, and allied health services to older Australians in Westmead, Glenwood, Quakers Hill, and surrounding areas. Specific services, pricing, and availability are confirmed during your free assessment and set out in your individual care agreement, which takes precedence over general descriptions on this website.

3. No lock-in agreements

Consistent with our positioning, Wisteria does not require long-term lock-in contracts. Either party may adjust or end services with reasonable notice as set out in your individual care agreement.

4. Website use

You agree to use this website only for lawful purposes. Content on this site, including text, graphics, and the Wisteria Home Care logo, is owned by or licensed to Wisteria Home Care and may not be reproduced without permission.

5. No medical advice

Information on this website, including blog and FAQ content, is general in nature and does not constitute medical, clinical, or financial advice. Always consult a qualified health professional or, for Support at Home funding questions, My Aged Care, for advice specific to your situation.

6. Enquiry forms

Submitting an enquiry or assessment request through this website does not create a service agreement. A formal care agreement is entered into separately following your assessment.

7. Liability

To the extent permitted by law, Wisteria Home Care is not liable for any indirect or consequential loss arising from use of this website. Nothing in these terms limits any consumer guarantee that cannot be excluded under the Australian Consumer Law.

8. Changes to these terms

We may update these terms from time to time. Continued use of the website after changes are posted constitutes acceptance of the updated terms.

9. Contact

Questions about these terms can be directed to hello@wisteriahomecare.com.au.